Terms & Cancellation Policy
Plain-English terms for booking, cancelling, and paying for a job with Element Rubbish Removal.
Cancellation Policy
Plans change — that’s fine. Cancel or reschedule up to 24 hours before your booked time slot for a full refund, no questions asked. Cancellations made less than 24 hours before your slot are non-refundable, as we’ve already allocated a truck and crew to your job. If you need to reschedule rather than cancel, just let us know as early as you can and we’ll find you a new slot. The same applies if our team arrives for your booked slot and can’t reach you, or the items are no longer there — this is treated as a late cancellation and is non-refundable, since we’ve already allocated a truck and crew to your job.
Price Adjustments
We quote your fixed price based on the waste type, volume and details you give us when you book — up to one truck load (roughly 9m³). If the job on the day doesn’t match what was quoted, or needs more than one truck load, we’ll always contact you and agree a new price before doing any extra work — you’ll never be charged more without your OK first. If you decide not to go ahead once you see the updated price, a call-out fee applies to cover the cost of the truck and crew attending. Equally, if the job turns out smaller than what you booked — an honest misjudgement happens — let us know and we’ll refund the difference or work it out with you.
Payment
Payment is collected securely online via card at the time of booking, before your job is scheduled in. We don’t offer cash-on-delivery at this stage.
Contact
Questions about a booking, cancellation or your invoice? Send us a message through the quote form on our homepage and we’ll get back to you as soon as we can.