Privacy Policy
How we collect, use and protect your personal information.
Element Rubbish Removal (‘we’, ‘us’, ‘our’) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and disclose your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). By using our website or booking a service with us, you agree to the collection and use of your information as described below.
1. Information We Collect
When you request a quote or book a job through our website, we may collect your name, email address and phone number, your suburb and job address, details about the job (waste type, volume, access notes and any photos you provide), your preferred pickup date and time, and payment information processed securely by our payment provider, Stripe — we don’t store your card details ourselves. We may also collect general website usage information to help us improve our site.
2. How We Use Your Information
We use your information to provide you with an accurate quote, schedule and carry out your booking, process payment, contact you about your booking (confirmations, updates, or if we need more details), and improve our services and website. We do not sell your personal information to third parties.
3. Sharing Your Information
We only share your information where necessary to provide our service — with our booking and payment providers (such as Stripe) to process payment, with our removal team or subcontractors so they can carry out your job, or where required by law or to protect the rights, safety or property of Element Rubbish Removal or others.
4. Data Security
We take reasonable steps to protect your personal information from misuse, loss and unauthorised access. Payment details are handled directly by Stripe, a PCI-compliant payment processor — we never see or store your full card details.
5. Cookies
Our website may use cookies to help it function properly and to understand how visitors use our site. You can disable cookies through your browser settings, though this may affect how well the site works.
6. Access and Correction
You can ask us to access, update or correct the personal information we hold about you at any time by contacting us at hello@elementrubbishremoval.com.au.
7. Complaints
If you have a concern about how we’ve handled your personal information, please contact us first at hello@elementrubbishremoval.com.au so we can try to resolve it. If you’re not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page.
9. Contact Us
Questions about this policy? Email us at hello@elementrubbishremoval.com.au.